Refund Policy

This Refund Policy outlines the conditions under which Frozenonprbrexur ("we", "us", or "our") will issue refunds or cancellations for our consultation services, educational programs, and digital materials. We are committed to being transparent and fair in all transactions. Please read this policy carefully before making a purchase.

1. Scope of This Policy

This policy applies to the following services and products offered by Frozenonprbrexur:

• One-on-one lifestyle consultation sessions
• Structured educational programs (e.g., 14-Day or 21-Day programs)
• Digital educational guides and resource packages
• Personalized lifestyle framework documents

Free resources and informational content available publicly on this website are not subject to purchase or refund.

2. Consultation Sessions

For individually scheduled consultation sessions:

• Cancellation more than 48 hours before the session: Full refund will be issued within 5–7 business days.
• Cancellation between 24 and 48 hours before the session: A 50% refund will be issued. The remaining 50% represents the preparation time already invested.
• Cancellation less than 24 hours before the session, or no-show: No refund will be issued. In exceptional circumstances (e.g., documented emergency), please contact us and we will review the situation individually.
• Rescheduling: You may reschedule a session at no charge if you notify us at least 48 hours in advance. One complimentary reschedule is available per booking.

3. Educational Programs

For structured programs delivered digitally:

• Within 14 days of purchase, before program access: Full refund available upon request.
• Within 14 days of purchase, after program access has been granted: A refund may be issued at our discretion where fewer than 25% of the program materials have been accessed.
• More than 14 days after purchase: Refunds are generally not available. If you have experienced a technical issue preventing access, contact us and we will resolve it or offer an equivalent alternative.

4. Digital Materials & Guides

Due to the digital and immediately accessible nature of guides and downloadable resources:

• Refunds are not available once a digital product has been downloaded or accessed.
• If you experience a technical problem preventing access, contact us within 7 days and we will provide a functional copy or full refund.

5. Defective or Incorrect Delivery

If you received a product or service that was materially different from what was described, or if there was a technical failure on our end, you are entitled to a full refund regardless of the timeframes listed above. Please contact us within 14 days of purchase with a description of the issue.

6. How to Request a Refund

To initiate a refund, contact us using the details below and include:

• Your full name and the email address used at the time of purchase
• The service or product you are requesting a refund for
• The date of purchase
• A brief description of your reason for the request

We will acknowledge your request within 2 business days and notify you of our decision within 5 business days. Approved refunds will be processed within 7–14 business days to the original payment method.

7. Consumer Rights (Canada)

This policy does not limit any rights you may have under applicable Canadian consumer protection legislation, including the Ontario Consumer Protection Act, 2002, and relevant federal laws. Where a statutory right to a refund or remedy exists, we will honour it regardless of the terms of this policy.

8. Contact for Refunds

• Email: online@frozenonprbrexur.world
• Phone: +1 416-239-3566
• Address: 2920 Bloor St W, Etobicoke, ON M8X 1B6, Canada

Business hours: Monday – Friday, 9:00 am – 5:00 pm Eastern Time.

9. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the most recent revision. Changes will not affect transactions that were completed prior to the update.